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FAQ

Please browse our frequently asked questions. Don't see the answer to your garage door questions? Be sure to give our team a call to talk about your garage door needs.


How do I disconnect my garage door in the event of a power failure?

Generally, there is a manual disconnect (rope with pull handle) that is designed to disengage the door from the opener. It is normally hanging from the operator rail near the top section of the garage door. For more assistance, watch this video.


How can I program my opener to work with my Homelink® system?

Please watch this video.


What are the standard sizes available for your residential garage doors?

In general, standard sizes for door widths are 8', 9', 10', 12', 15', 16', 18' and 20'. Heights are 6'6", 7'0", 7'6" and 8'0" for most residential applications. Oversized and odd sized doors are also available. Call us for more information.


Can I paint my garage door?

All steel garage doors can be painted with the color of your choice by using latex paint.


Can I replace a section of my door or do I need to replace the whole door?

Depending upon the damage involved to the garage door system, it is possible in many cases to replace a section of your garage door. Graves will be happy to evaluate your situation and give you a recommendation on the best course of action.


How much does a garage door system cost?

The price of your new garage door is influenced by a wide range of factors, including design style, size, model, and options. Contact us for an accurate price for the specific product you are considering.


What maintenance does my garage door require?

We recommend you have your garage door inspected annually. Graves recommends a 20-point service inspection for your door system. We offer an annual planned maintenance program to make sure your door is kept in tip-top working order. Learn more about the Graves Guardian Plan.


I have a low ceiling in my garage. Will a garage door opener work in my space?

That depends on the amount of space you have. A residential door with opener requires a minimum of 6-½" headroom space. Your door may need its track modified to allow for the additional clearance. We'll be happy to discuss this with you. Call or email us today.


How can I get a new remote control for my opener?

Call, email, or stop by our showroom and we'll be happy to determine which transmitter you need for your door system.


What is ANSI/UL 325 2010 regulatory compliance?

ANSI/UL 325 2010 is the safety standard for door, drapery, gate, louver, and window operators and systems. This standard is the result of industry leaders working with Underwriters Laboratories (UL), with the common objective of providing products that are safe for the general public, as well as for preventing fire and electrical hazards. To protect your family, pets, visitors and property, we use only UL 325-compliant products and follow the installation safety standards set forth in the Underwriters Laboratories 325 2010.


What are the benefits of an insulated garage door? 

A garage door opening represents a large opening in your home’s thermal barrier. An insulated garage door will help to reduce the amount of outside temperature that enters your garage, thus reducing the amount of energy required to cool or heat your home. Insulated doors also reduce noise from the exterior of your home.


What maintenance is suggested for my garage or overhead door? 

While we suggest a certified professional undertake any major garage door repairs, there are some steps you can take to maintain your door. They are:

  • Periodically lubricate your garage or overhead door track. Just give us a call to help you determine the best methods for lubricating your specific door.
  • Clean the frame’s weather stripping with vinyl cleaner and lubricate it once every other month with an appropriate product to keep the stripping pliable.
  • Inspect the rollers every six months and replace any that are worn or broken, or call us and have us replace them.
  • If you have painted door, periodically paint the exterior to help protect it from the elements.

What should I know about garage door springs? 

A "cycle" is one full opening and closing action. Garage door torsion springs are rated by cycle life, with 10,000 cycles as the industry standard minimum. Upgrades are available to around 100,000 cycles. The average spring breaks about every 7 to 12 years with average usage for the recommended product. If a garage door has two or more springs and one breaks, all springs should be replaced to maintain proper balance.


What is the leading cause of garage door failure?

The leading causes of garage door replacement in Canton GA include lack of maintenance and being hit by vehicles. A proper maintenance schedule for a garage door includes lubrication of the rollers, bearings, pulleys, and springs once a year; washing painted steel surfaces several times a year; painting or refinishing wood surfaces as necessary; and making proper adjustments to the counter balance system as necessary to maintain door balance. A properly balanced garage door should be able to be stopped mid-travel without drifting down or up when operated manually.


What should I know about garage door safety? 

DO NOT let children (or adults) play "beat the door." It is dangerous and can result in serious injury or death. Adults should set a good example. Know how to use the emergency release, in case someone is pinned by the door.

DO NOT let children play with or use the transmitters or remote controls. Always place and store them out of the reach of children.

The pushbutton wall control should be out of the reach of children (at least 5 feet from the floor) and away from all moving parts. Mount and use the button where you can clearly see the moving garage door.


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